State Tested Nursing Assistant (STNA) Practice Exam

Which method is most effective for communicating with a client who is completely deaf?

1. Smile frequently and speak loudly

2. Smile often and talk rapidly

3. Avoid eye contact

4. Write out information

The correct answer is: Write out information

The most effective method for communicating with a client who is completely deaf is to write out information. This approach allows for clear and direct communication, ensuring that the client receives the necessary information in a way that they can fully understand. Writing provides a permanent record of the information that can be referred back to and allows for the recipient to take their time to process what is being communicated. Using written words is particularly beneficial because it eliminates potential barriers that come with auditory communication. For individuals who are deaf, relying on speaking or non-verbal cues such as smiling does not effectively convey messages since they cannot hear the spoken words or sounds that might accompany them. Additionally, writing allows the person to ask clarifying questions and request further information as needed, creating a more complete and interactive communication experience. It's also important to note that maintaining eye contact is crucial in effective communication with the deaf community, as it can convey attentiveness and respect. Therefore, avoiding eye contact would not be appropriate in such situations.